How do I stay up to date with The Filipino Story?

Join us for free by hopping on the boat.

What is the Journey?

It’s a curated Journey through our videos to help you understand what it means to be Filipino.

What should I watch first?

Watch all the episodes of The Filipino Story Animated Series. This lays the foundation for the rest of our content

How can I support TFS?

By sharing our website with others and by hosting a watch party.

Can’t remember your password?

Change it by clicking forgot password.

Do you ship internationally?

We currently ship only within the United States and Canada, but we hope to offer international shipping in the future, though no official date has been set.

How long does shipping take?

Shipping times are calculated at checkout based on your location, and orders are typically processed and shipped within 10–12 business days, depending on product availability.

How much does shipping cost?

Shipping costs $9.99 (Shipping rates are subject to change.)

How can I track my order?

Once your order has shipped, you will receive a unique tracking number via email, which you can use to track your order through the account portal or the selected shipping carrier’s website.

What should I do if my order is delayed or lost?

Please contact our customer service by filling out this form (https://thefilipinostory.shop/pages/contact) or by emailing our support team at [email protected]

What payment methods do you accept?

We accept all major credit cards, as well as Shop Pay and Google Pay.

Is my payment information secure?

Yes. All transactions are processed through Shopify’s secure payment gateway. Our store complies with PCI DSS standards, ensuring your payment data is handled with the highest level of security.

Do you offer financing or payment plans?

Yes, we offer payment plans through affirm.

Are there any hidden fees or taxes?

No hidden fees. Sales tax will be calculated at checkout based on your shipping address.

Can I get a discount or promo code?

If you already Hopped on the Boat and follow all of our socials, just keep an eye out! We may send them out randomly to your email or on a post.

What is your return policy?

You can return most new and unopened items within 30 days of delivery for a full refund. If we made an error (such as sending you an incorrect or defective item), we’ll cover the return shipping costs as well.

The refund process usually takes around four weeks from the time you ship your return package. This includes the time it takes for the package to reach us (5 to 10 business days), the time we need for processing your return (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days). However, in many cases, you may receive your refund sooner than that.

How do I return or exchange an item?

You may request a return through your account portal.

Are sale items refundable?

All sale purchases are final and non-refundable.